Returns & Exchanges
You may return or exchange all mainline products ordered on Carolina Bucci UK within 14 days of receipt of the goods.
Please note, Carolina Bucci does not accept returns for items purchased through our Bespoke service.
Carolina Bucci UK will not accept returned products that have been modified by external jewelers, worn, damaged, or returned without security tag or original paperwork and packaging. Please note that Carolina Bucci will not refund the original shipment cost to you unless the items in question have been deemed faulty or defective.
If you wish to return or exchange your purchase, please follow the steps below to complete your return:
1. Please email firstname.lastname@example.org notifying us of your intention to return or exchange your purchase.
2. Once your email has been received, you will receive a confirmation email from our Customer Service team, providing you with a return label and instructions.
3. Please notify our Customer Service team upon shipment of your returns.
4. Your exchange or refund via your original payment method will be processed upon receipt of the goods. You will receive a confirmation email once your refund is complete.
Please note that Carolina Bucci UK is not liable for lost or delayed packages. You may not use your own courier to ship back returns, and doing so will result in a refund request being voided. We cannot be liable for any import duty resulting from incorrect return of purchases.
Please direct all claims regarding faulty or defective items to our Customer Service team and we will respond to you by email within one working day.
Should you require any further information, please contact us at email@example.com or by phone at (+44) 0 20 7838 9977, Monday to Friday between 10.00 am and 6.00 pm BST.