General

General

Where is Carolina Bucci's jewellery made?

All of our jewelry is hand crafted in Florence, Italy.

What types of payment do you accept?

We accept payments from all major credit and debit cards — Visa, Mastercard, AMEX, Discover, Diners Club, Maestro — as well as Apple Pay, Google Pay and Shop Pay.

When can I expect to receive my order?

Please refer to our Shipping policy.

Are all pieces hand-crafted?

All our pieces are handmade in our Atelier in Florence.

Where can I find Carolina Bucci jewellery?

Our flagship store and showroom is located in London’s Knightsbridge and is home to our complete collections as well as our bespoke service.

Our atelier is located next to the Ponte Vecchio in Florence and is open by prior appointment only.

View our Contact page.

How can I contact you?

Sizing

Sizing

Rings

Please refer to our Ring Size Guide.

Our rings are available in standard US sizing up to size 7. If you require an alternative size to what is listed, or need help determining your ring size, please contact our Customer Service.

Please note:

— Ring sizes 8 and above will incur an additional £350 to the final price. This excludes our Thin, Thick and Flat rings, which will incur an additional £100 for sizes 8 and above.

— Ring sizes 0 to 2.75 will incur an additional £350 to the final price for our Cuore, Tutto Per Te and Girandola rings.

Bracelets

Lucky

Approximately 34cm long, including 4.5cm tassels on either end.

Woven

Woven bracelets are made-to-measure to your desired wrist size. Once you have placed your order, our Customer Service team will be in touch.

Please note:

Standard pricing is applied to all Woven Bracelets up to 18cm long, Woven Double Wrap Bracelets or Chokers up to 33cm long, and Woven Scarves up to 96cm long.

Discoball

Small: 15.5cm 
Medium: 17cm
Large: 19cm

All other bracelets measure approximately 17-18cm long.

Necklaces

Lucky

Lucky Necklaces are approximately 95cm long including 4.5cm tassels on either end.

Woven 

Woven Scarves are approximately 96cm long including 4.5cm tassels on either end.

Discoball

Discoball necklaces are available in the following sizes: 35cm, 40cm, 55cm, 70cm and 90cm.

Chains 

Our Rollò chains come in different thickness: extra small, small, medium and large. They are available in the following lengths: 33cm, 42cm, 44cm and 86cm.

Care

Care

General

Keep your pieces in their original Carolina Bucci pouches to avoid exposure to environmental pollutants or harsh light, which may alter your jewellery.

We offer complimentary ultrasound cleaning at our Motcomb Street store, or a deep cleaning service in our Florentine Atelier. Please contact our Customer Service team at customerservice@carolinabucci.com.

FORTE Beads

Our FORTE Beads Bracelets and Necklaces Care:

Sizing:
Each cord is 'one size fits all' and can be easily tied to your preferred length. Remove or add beads to adjust the size/fit.
Fit:
Easy to tie on yourself, the cord is made from non stretch Lurex. We recommend tying a double knot, pulled tightly, for a secure fit.
Cleaning:
To clean your FORTE Beads simply hand wash with a gentle detergent and pat dry. Do not machine wash, tumble dry or iron.
Avoid:
Try to avoid contact with perfume, cleaning products and other chemicals that may discolour your cord.
More:
FORTE Beads can be worn in water. Rinse with tap water after swimming, as you would with your swimwear.

Carolina Bucci FORTE Beads After-Care Service:

To breathe new life into your bracelet you can exchange your old cord for a new one with a replacement fee of £30 plus a shipping fee. Simply return your old cord to us with its two gold tips and it will be replaced with a brand new one.

The gold tips from your old cord will be recycled to create new cords, ensuring that there is minimal waste.

Lucky

Our Lucky Bracelets and Necklaces Care:

Sizing:
Each Lucky bracelet and necklace is 'one size fits all' and can be easily tied to your preferred length.
Fit:
Easy to tie on yourself. We recommend tying a double knot, pulled tightly, for a secure fit. Don't forget to make a wish.
Cleaning:
To clean your Lucky bracelet or necklace simply hand wash with a gentle detergent and pat dry. Do not machine wash, tumble dry or iron.
Avoid:
Try to avoid contact with perfume, cleaning products and other chemicals that may discolour your cord.
More:
Lucky bracelets and necklaces can be worn in water. Rinse with tap water after swimming, as you would with your swimwear.

 

Our Lucky Bracelets and Necklaces are braided by hand with 18k gold diamond cut chain and colour-safe silk.

Each piece may have natural variations in length and appearance due to the artisan nature of our products.

We do not recommend showering or swimming with pieces of this nature; however, if you choose to do so, we recommend rinsing your jewellery with fresh water and patting it dry with a towel.

Please be aware the neon silk used for the Neon Lucky Bracelet with Strength charm can fade if exposed to the sun for a prolonged period of time.

Due to the delicate nature of these pieces, they will become unique to the wearer over time. We offer a refurbishment service to clients who wish to have their jewellery restored to its original condition. If you wish to have your piece refurbished or repaired, please contact our Customer Service team at customerservice@carolinabucci.com. Please note that these pieces are repaired by hand so this process may take up to 6 weeks.

18k Gold

Where possible, we recommend to have our gold pieces cleaned at our Motcomb Street Store or by your local jeweller.

Your Florentine Finish pieces can be easily cleaned at home, should you wish to do so. All you need is warm water, washing up liquid and a medium bristled brush – Brush vigorously to remove any residue from the surface of your piece. The washing up liquid will help removing any dust or dirt.

Pavé

Please contact our Customer Service team team at customerservice@carolinabucci.com for advice on how to clean your pavé jewellery.

Pearls

Pearls pieces should be cleaned with a soft, dry cloth.

Shipping

Shipping

Delivery Times

Free worldwide delivery is available on all orders over £350 with the delivery times stated below.

Zone Delivery Time Cut-off Time Carrier
London Zone 1-2 Same-day delivery 3pm (GMT) Addison Lee
UK Mainland Next-day delivery
3pm (GMT)
DHL
Europe 2-4 days
2pm (GMT)
DHL Express
USA 1-2 days
2pm (GMT)
Fedex
Rest of World 2-3 days
2pm (GMT)
DHL Express

All orders placed after the cut-off time will be shipped the next working day. On Fridays, any order placed after the cut-off time will be shipped the following Monday.

Please note at this time we are not able to deliver to Russia or Mainland China. Please contact our Customer Service team for more details.

Duties & Taxes

20% UK VAT is charged on all products shipped within the UK.

For all other countries, including the US and Continental Europe, VAT will be deducted at checkout. You will be required to pay any applicable VAT, taxes and charges required by the country of import. Please contact your local Customs Office for further information about duties and charges. Carolina Bucci (UK) Ltd will not be liable for these charges.

You may be required to provide identification information by the Customs office of your country on import. US customers may be required to provide an identification number to US Customs. Please contact your local customs office for more details on the import information required by your country of import.

For any queries regarding delivery terms and charges, please contact our Customer Service team at customerservice@carolinabucci.com.

Returns & Exchanges

Returns & Exchanges

What items can I return?

You may return or exchange all mainline products ordered on carolinabucci.com within 14 days of receipt of the goods. 

Please note:

— Carolina Bucci does not accept returns for items purchased through our Bespoke service.

— Carolina Bucci UK will not accept returned products that have been modified by external jewelers, worn, damaged, or returned without security tag or original paperwork and packaging.

— Carolina Bucci will not refund the original shipment cost to you unless the items in question have been deemed faulty or defective.

What process do I need to follow to return my purchase?

If you wish to return or exchange your purchase, please follow the steps below to complete your return:

1. Please email customerservice@carolinabucci.com notifying us of your intention to return or exchange your purchase.

2. Once your email has been received, you will receive a confirmation email from our Customer Service team, providing you with a return label and instructions.

3. Please notify our Customer Service team upon shipment of your returns.

4. Your exchange or refund via your original payment method will be processed upon receipt of the goods. You will receive a confirmation email once your refund is complete.

Please note that Carolina Bucci UK is not liable for lost or delayed packages. You may not use your own courier to ship back returns, and doing so will result in a refund request being voided. We cannot be liable for any import duty resulting from incorrect return of purchases. 

Please direct all claims regarding faulty or defective items to our Customer Service team and we will respond to you by email within one working day.

Should you require any further information, please contact us at customerservice@carolinabucci.com or by phone at (+44) 0 20 7838 9977, Monday to Saturday between 10am and 6pm.

Shopping at Carolina Bucci

Shopping at Carolina Bucci

Availability

All orders placed through the Customer Service Team or on the Website are subject to availability and acceptance by Carolina Bucci UK.

Carolina Bucci UK reserves the right to change the assortment of items proposed on the Website and may limit from time to time the quantity of Carolina Bucci UK products that may be ordered by a Customer in a single buying session.

The Customer Service Team and the product pages of the Website can provide you with information regarding products that are currently available for sale through those channels. You may also call the Customer Service team (telephone number indicated on the Website) and a Carolina Bucci representative will provide you with further information as to product availability and assist you with your purchase.

Acknowledgment of Order

Once you have placed your order on the Website or through the Customer Service Team, you will receive by e-mail an Acknowledgment of Order acknowledging the details of your order along with the Terms of Service. This Acknowledgment of Order will contain an Order Number assigned by Carolina Bucci UK. Please carefully review the Terms of Service upon receipt and make sure that you save the Order Number for any future enquiries regarding your order.

This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Carolina Bucci UK will conduct its usual security checks and then process your order.

Confirmation

Upon shipment of the product you have ordered, following completion by Carolina Bucci UK of security checks, Carolina Bucci UK will send you by e-mail a written Confirmation of Order.

Carolina Bucci UK will preserve information concerning all orders as required by applicable law.

Payments

Debit or Credit Card Payment

You may pay by credit or debit card, as indicated on the Website or through the Customer Service team. 

When ordering on the Website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the Customer Service team your credit or debit card number and your three- or four- digit security code that is printed on the back or the front of your card.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Carolina Bucci UK, you will need to contact your card issuer directly to solve this problem, and Carolina Bucci UK will not be liable for any delay or non-delivery.

Currency

The prices payable for goods that you order are as set out in our website. Our prices are in GBP£. If you choose to purchase your goods in another currency, currency fluctuations and card charges may make a difference to the amount billed on your debit or credit card. 

Payment by Wire Transfer

Orders over 1000GBP may be paid via bank wire transfer through our Customer Service Team. When making a bank wire transfer, please reference your order number.

Once your order has been placed and bank wire transfer has been selected as the payment method, Carolina Bucci will wait to receive funds before your order is processed. From the time of purchase, you will have 7 working days to complete a bank wire transfer. If we do not receive a bank wire transfer within 7 working days, your order will be cancelled.

Please ensure the transfer of the full order amount as outlined in the Acknowledgment of Order email. Once we have received the full amount, we will begin to process your order. Carolina Bucci UK does not charge a fee for bank wire transfers. Please note that your financial institution may charge a bank wire transfer fee.

Security

Carolina Bucci UK takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.

Although we will do our best to protect your personal Information throughout the online selling process, we cannot guarantee the security and integrity of the data you transmit to the Website and be held liable for any harm or loss resulting from the use of the internet network, such as in the case of hacking. For more information about how we use and protect your information please view our Privacy Policy

In order to secure your transaction and prevent fraud, Carolina Bucci UK will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorised Carolina Bucci UK to perform such checks and, where Carolina Bucci UK deems necessary, from time to time to transmit or obtain information that you have provided to Carolina Bucci UK about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise a particular purchase transaction.