Customer Care

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Care

GENERAL CARE

Keep your pieces in their original Carolina Bucci pouches to avoid exposure to environmental pollutants or harsh light, which may cause the gold to darken.

We do not recommend the cleaning of jewellery with treated polishing cloths or brushes. Always dry your jewellery thoroughly after cleaning with a soft cloth.

We offer complimentary ultrasound cleaning at our Motcomb Street store, or a deep cleaning service in our Florentine Workshop. Please contact our Customer Service team at customerservice@carolinabucci.com

 

FORTE BEADS

Our FORTE Beads Bracelets and Necklaces are easy to wear and easy to care for:

Each cord is 'one size fits all' and can be easily tied to your preferred length. Remove or add beads to adjust the size/fit.
Easy to tie on yourself, the cord is made from non stretch Lurex. We recommend tying a double knot, pulled tightly, for a secure fit.
To clean your FORTE Beads simply hand wash with a gentle detergent and pat dry. Do not machine wash, tumble dry or iron. 
Try to avoid contact with perfume, cleaning products and other chemicals that may discolour your cord.
FORTE Beads can be worn in water. Rinse with tap water after swimming, as you would with your swimwear.

Carolina Bucci FORTE Beads after-care service: 

To breathe new life into your bracelet you can exchange your old cord for a new one with an exchange fee of £30. Simply return your old cord to us and it will be replaced with a brand new one.
The gold tips from your old cord will be recycled to create new cords, ensuring that there is minimal waste.

LUCKY 

Each Lucky Bracelet is 'one size fits all' and can be easily tied to your preferred length.
Easy to tie on yourself. We recommend tying a double knot, pulled tightly, for a secure fit. Don't forget to make a wish.
To clean your Lucky Bracelet, hand wash with a gentle detergent and pat dry. Do not machine wash, tumble dry or iron. 
Try to avoid contact with perfume, cleaning products and other chemicals that may discolour your cord.
Lucky Bracelets can be worn in water. Rinse with tap water after swimming, as you would with your swimwear.

Our Lucky Bracelets and Necklaces are braided by hand with 18k gold diamond cut chain and colour-safe silk.

Each piece may have natural variations in length and appearance due to the artisan nature of our products.

We do not recommend showering or swimming with pieces of this nature; however, if you choose to do so, we recommend rinsing your jewellery with fresh water and patting it dry with a towel. Please be aware the neon silk used for the Neon Lucky Bracelet with Strength charm can fade if exposed to the sun for a prolonged period of time.

Due to the delicate nature of these pieces, they will become unique to the wearer over time. We offer a refurbishment service to clients who wish to have their jewellery restored to its original condition.

If you wish to have your piece refurbished or repaired, please contact our Customer Service team at customerservice@carolinabucci.com. Please note that these pieces are repaired by hand so this process may take up to 6 weeks.

18K GOLD

We recommend using gold cleaning liquid at home to keep your pieces in their original condition. Where possible, it is best to have your pieces professionally cleaned by your local jeweller. 

PAVÉ

Clean your pavé pieces with warm water, a mild detergent and a soft brush or cloth.

PEARLS 

Clean your pearl pieces with a soft, dry cloth.