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Please note, Carolina Bucci does not accept returns for items purchased through our Bespoke service.
All orders placed through the Customer Service Team or on the Website are subject to availability and acceptance by Carolina Bucci UK.
Carolina Bucci UK reserves the right to change the assortment of items proposed on the Website and may limit from time to time the quantity of Carolina Bucci UK products that may be ordered by a Customer in a single buying session.
The Customer Service Team and the product pages of the Website can provide you with information regarding products that are currently available for sale through those channels. You may also call the Customer Service team (telephone number indicated on the Website) and a Carolina Bucci representative will provide you with further information as to product availability and assist you with your purchase.
ACKNOWLEDGEMENT OF ORDER
Once you have placed your order on the Website or through the Customer Service Team, you will receive by e-mail an Acknowledgment of Order acknowledging the details of your order along with the Terms of Service. This Acknowledgment of Order will contain an Order Number assigned by Carolina Bucci UK. Please carefully review the Terms of Service upon receipt and make sure that you save the Order Number for any future enquiries regarding your order.
This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Carolina Bucci UK will conduct its usual security checks and then process your order.
Upon shipment of the product you have ordered, following completion by Carolina Bucci UK of security checks, Carolina Bucci UK will send you by e-mail a written Confirmation of Order.
Carolina Bucci UK will preserve information concerning all orders as required by applicable law.
The prices payable for goods that you order are as set out in our website. Our prices are in GBP£. If you choose to purchase your goods in another currency, currency fluctuations and card charges may make a difference to the amount billed on your debit or credit card.
Debit or Credit Card Payment
You may pay by credit or debit card, as indicated on the Website or through the Customer Service team.
When ordering on the Website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the Customer Service team your credit or debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Carolina Bucci UK, you will need to contact your card issuer directly to solve this problem, and Carolina Bucci UK will not be liable for any delay or non-delivery.
Payment by Wire Transfer
You may pay by bank wire transfer orders placed through the Customer Service Team above 1000 GBP. Please do not forget to mention the order reference number in your bank wire transfer form.
After you place an order and select bank wire transfer as your method of payment, Carolina Bucci UK will wait until your payment is received before processing your order. If the funds are not credited into our bank account within seven (7) working days after you have placed your order, this order will be cancelled.
Carolina Bucci UK will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full amount mentioned in the Acknowledgment of Order before we process your order. Please note that some financial institutions may charge you a fee for using a bank wire transfer.
Carolina Bucci UK takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.
In order to secure your transaction and prevent fraud, Carolina Bucci UK will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorised Carolina Bucci UK to perform such checks and, where Carolina Bucci UK deems necessary, from time to time to transmit or obtain information that you have provided to Carolina Bucci UK about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise a particular purchase transaction.